When logged into your Netflix account, click on "Your Account & Help." Scroll down to the section on the page where it says " Watching Instantly on Your TV or Computer." Click on the link that says "Manage Video Quality." Select the video quality setting that works best with your TV or computer. (Tip: Most people will not notice much of a difference in appearance in the lower quality setting, only that the video streaming loads faster.) Click the "Save" button and enjoy!

It is a known issue that Adobe Flash is slow, especially on Mac computer's. Steve Jobs had no love for Adobe.

We highly recommend the new HTML5 Beta version of Youtube. We have found this greatly increases the quality of the video, while not using as much computer resources.

You may need to change your browser to Google Chrome until the other browsers fully support HTML5.

We have several reasons why we ask that you leave a message before speaking to an Aloha Broadband Support representative. The main reason is that we feel we can provide better customer service without asking you to remain holding on the phone for long periods of time. Your complete satisifcation with our service is very important to us. The Aloha Broadband Support phone line is available to our customers seven days a week. We make every effort to call you back as soon as possible during business hours. Calls are prioritized in the order received, with a greater priority given to Connection Issues than other types of calls for support. If you feel you are not getting a call back in a timely manner (within 2 hours) for Connection Issues, you may also contact us by sending an email to Aloha Broadband Customer Support. If you are having a connection problem, please remember to leave a clear, detailed message about the issue you are having and the name and phone number on the account you are calling about. Repeat calls are not necessary; we will call you back as soon as possible. If your issue cannot be resolved on the phone, it may require a Service Technitian. This service is included with all customer accounts at no additional charge. A visit by a Service Technitian can only be scheduled after your issue is verified by an Aloha Broadband Support representative. We value your business and make every effort to ensure you are 100% satisfied. If you need assistance, please call (808) 929-7668 and leave a message for an Aloha Broadband Support representative.

We are currently unable to support High Definition Video Streams. We make every effort to make Standard Definition Streaming flawless. It is important that you also have a newer computer, with adequate hardware to support streaming video.

We apologize for any issues you are having with video buffering on the network. We do our best to offer a 2 Mbps download rate, however; we can not guarantee that everyone will always be able to achieve maximum speed all the time. Bandwidth in Hawaii is a very limited commodity and we work very hard to optimize the use of it. The end of 2010 marked the completion of a major upgrade to Aloha Broadband's network. When we purchased the company five years ago, the best available speed was 256 kbps, (which is about 6 times faster than dial up). Our company has been able to increase download speed over the last few years by a factor of 10 x, without raising prices or sacrificing service. In 2011 we have embarked on another major equipment upgrade to accommodate the growing demand for online video. Remember, our network was originally designed to to provide high speed access to web sites, it was never intended to be a substitute for television. We realize that video is becoming more a part of the internet experience, so we are investing heavily in new technologies in an effort to support it. In the meantime, here is what you can do to make your video experience more pleasurable. 1) In order to avoid buffering, we recommend turning the video Quality down to low. (There is not much quality difference on the screen, big or small, and this will allow your computer to play with a minimum of buffering.) This is normally done by right clicking your mouse on the video content screen once you have started your video. Many sites like Youtube and Hulu have a quality option button, usually in the bottom right hand corner of the screen. Try to choose the lowest rate, for example 240p or 360p. (You will also notice that your computer will perform much better.) If your video continues to buffer, pause it for a few minutes, (make popcorn), then restart. The video should run without buffering. 2) Avoid new, or more popular video items, especially at prime evening times. Aloha Broadband is not the only one striving to meet the new video demands placed upon the internet. Many hosts like Hulu, Netflix and Youtube have server capacity limitations. They too are striving to meet the ever increasing demand for video. Please be patient as we work through these issues and perfect video delivery technology. 3) Use legitimate web sites, as many illegally acquired forms of entertainment (such as torrents) are very inefficient and tax network resources. 4) Pay for it.............either with a subscription, as with Netflix, or by watching commercials on legitimate web sites like Hulu. Advertising pays for most video content, so please support it. (Unless you want to donate, as with public television). Hundreds of millions of dollars goes into building the server farms necessary for delivery of video on demand. Please support it by doing your part. As mentioned above, we are upgrading our network to the newest proven technologies in an effort to better serve our customers. We appreciate your patronage and our goal is to be the best wireless internet service provider on the planet. Thank you for choosing Aloha Broadband.

Here are some tips for watching Streaming Video with Aloha Broadband: Video delivery is a relatively new product over the internet.In order to avoid buffering, we recommend turning the video Quality down to low. (There is not much video difference on the screen, big or small, but this will allow your computer to play with a minimum of buffering.) This is normally done by right clicking your mouse on the video content screen once you have started your video. Select Quality and choose Low. (You will also notice that your computer will perform much better.)In Hulu you can also select 288p. In Youtube you should select 360p. You can also join Youtube Feather (http://www.youtube.com/feather_beta) which speeds up your Youtube page.If your video continues to buffer, pause it for a few minutes, (make popcorn), then restart. The video should run perfectly. On more popular video items, the host may have server capacity issues, so be patient.Most people have no problem viewing Streaming Video, but some users have had issues we are unable to resolve. We do our best to be compatible with all the popular free sites such as Youtube and Hulu video. There are instances where some computers have trouble with Streaming Videos. Just because streaming videos buffer and pause, does not automatically mean its the ISP. Here are just a few links discussing the issue. Issues with Hulu Many Issues with Youtube More Youtube Issues Netflix Buffering Netflix Throttling Youtube Running Slow on the Iphone Youtube Buffering on an Ipad with a fast connection Youtube Slow on Super Fast Computer More Youtube Slow Downs Its important to understand that even if you have all the download speed in the world, if the server that you are connecting too has slow upload speed you will encounter problems.

No. We are investing heavily in our network, building it from the ground up. We have full control over how many people we hook up to each Access Point. If we approach capacity at one Location, we can add another Antenna or another Access Point location to pick up the excess capacity. In our largest market, we have gone from 3 Access Points to over 20 and our speed has only Increased as we added more customers and more capacity. The more customers we add, the more it allows us to expand our capacity and offer more bandwidth.

Setting up a home camera system can be a challenging task, even though the manufacturers want you to believe it is easy. Aloha Broadband is designed to be very fast and stable, and because of this we will need to configure your account to have a Static Public IP address and open ports in our antenna. This is what we do on our end. Please see our pricing for static IP addresses on our Pricing page. You will also need to know a few things in order to set up your camera system. If you have a wireless router, you will need to know how to configure your router's advanced setting. This includes being able to set you camera system's IP address to static. You will also need to determine which ports the camera will operate on, and be able to configure your router to forward your camera feed to these ports. If you are not using a router, but a switch, you will need to be able to set the camera system to a static IP address that falls within the range of 192.168.3.50 to 192.168.3.100. If you will not be using a router and will be plugging our POE directly into your camera system, you will not just need to know which ports the camera system operates with. We do not configure routers or camera systems. If any of the above sounds confusing, we recommend that you hire a computer or security technician to ensure your camera installation is done correctly. If you need a recommendation for a technician in your area, please contact us.

If you are trying to email photos from Windows, it will ask you to use Outlook Express. We recommend that you do not use or set up Outlook Express. Download and try a free program called Picasa. This will allow you to email your photos through Gmail.

We are in the process of writing a more detailed explanation of wireless signals and health, but for now please see the following articles.
NY Times article
EMF and Health
"The lower frequency forms of electromagnetic radiation, infrared, microwaves, and radio and TV signals, cannot break chemical bonds of any kind. The frequency of these forms is lower, sometimes much lower, than the frequency of molecular collisions in the cytoplasm. Therefore, they can do nothing but add to the random thermal motions of the molecules. In the brain, the flowing blood absorbs excess energy and carries it throughout the body, and then to the environment. The cornea and lens have little or no blood supply. They are, therefore, more susceptible to heating than other tissues. Don’t watch your popcorn pop in the microwave by placing your eyes close to the front window. There is no reason to believe that the microwaves from cell phones would cause any harm to your eyes." - Bernard Leikind

WE STRONGLY RECOMMEND THAT IT IS IN YOUR BEST INTEREST TO MOVE TO A WEB BASED EMAIL SYSTEM. HERES WHY:

• A Virus or Spam does not reach your computer. Because you are reading your messages on another computer, you can delete the emails containing viruses, bad stuff, or spam without it ever touching YOUR computer. These companies also employ hundreds of software engineers focused on keeping your email safe. Microsoft Outlook in particular is famous for attracting viruses, causing problems and losing your email messages. This issue was recently mentioned in wired magazine: Email is still one of the biggest infection vectors, so be cautious and use a good web mail service like Gmail, which automatically scans your messages.
• Automatic Backup, because your emails are saved on a remote server they are backed up. If you have a computer crash you will not lose any of your saved emails or addresses.
• Read your email from any computer connected to the internet. Since your email is just a webpage away, you can use any computer, anywhere in the world to access them anytime.
• No tricky programs to configure. You do not have to worry about the correct email settings. You just log in and your email is there.
• You can stop wrestling with weird errors from Microsoft. You never have to view a weird error message from Microsoft with webmail.
• Saves disk space. Since all of your messages are safely stored on a remote server, they don't take up any space on your computer.
• Easy to find old emails. You can search through your messages for a word or phrase to help you quickly locate a name or phrase.