1. We will provide the absolute fastest Internet connection we can, given the terrain, trees and other obstructions which may be present in your area.
2. We cannot help you with your Router, Netflix, Xbox, Vonage or any other third-party services. You will need to contact those services directly for support with their systems. We just cannot be familiar with every device, service, system and functionality.
3. We hand off a single Cat5 Ethernet connection. We do not provide tech support for routers or other devices, unless you are on a managed router plan. If you have a router and have problems, please contact the tech support for the router manufacturer.
4. We always respond to your support requests as soon as possible. Sometimes it may take time to confirm the service call. Please be patient with us.
5. We cannot provide services such as anti-virus removal, spyware removal, PC tune-up or other related services. We recommend contacting a local computer repair shop.
We have 24/7 Live Phone support.
Just Call: (808) 929-7668 option “0″
Frequently Asked Questions
Find out how we differ from everyone else!
How can I test what speeds I'm getting?
Aloha Broadband provides the fastest and most reliable bandwidth speeds possible. Connection speeds are based on our "best effort" and are not guaranteed. Connection speeds may vary depending your computer or if you are testing through a wireless router or other hardware. Click here
to test your bandwidth speeds.
How to change your Netflix Video Quality.
How to adjust your Netflix Playback settings:
Go to > Your Account > Playback settings > Low (for Basic plan) > Medium (for Standard or Plus).
Note: You will need to set Playback settings for each of your Netflix profiles. Currently we do not support HD with our Residential plans.
What is IPTV (Internet Protocol TV).
IPTV is simply another way of saying Streaming Video
The lines between what is your computer and what is your Television are starting to blur. Many of the new TVs have built in Streaming Apps, such as Youtube, Hulu Plus and Netflix. Many of the new Blu-Ray players and Gaming consoles also have streaming capabilities. You can also purchase a device that allows streaming to your TV, such as a Roku or Apple TV.
With each of these devices, you still have to subscribe to the streaming service. If you want to watch Netflix, they require a small monthly fee to access their entire library. The same applies to Hulu Plus.
There is no need to subscribe to a separate service on top of the other streaming services.
How to get Better Quality Youtube Videos.
It is a known issue that Adobe Flash is slow, especially on Mac computer's. Steve Jobs had no love for Adobe.
We highly recommend the new HTML5 Beta version of Youtube
. We have found this greatly increases the quality of the video, while not using as much computer resources.
You may need to change your browser to Google Chrome until the other browsers fully support HTML5.
Can I pay with a Debit Card?
Yes, we accept all Visa and Mastercard Debit Cards. Your bank may place a temporary hold on your available
funds, even if the transaction is declined. We have no control over this. You must contact your bank
for more information or to release the hold.
Is Aloha Broadband compatible with Netflix, Hulu, YouTube or other streaming video?
Here are some tips for watching Streaming Video with Aloha Broadband:
Yes!Even at our lowest plan speeds streaming video should be no problem.
Just make sure your computer hardware can handle it and you are not trying to watch your videos on the highest setting. We recommend 360p for Youtube and Hulu. You can see our other post on how to adjust your netflix quality. If you would like HD Quality you will need to upgrade to our Plus plan, if it is available in your area.
Will your service slow down as more people subscribe?
No. We are investing heavily in our network, building it from the ground up.
We have full control over how many people we hook up to each Access Point. If we approach capacity at one Location, we can add another Antenna or another Access Point location to pick up the excess capacity. In our largest market, we have gone from 3 Access Points to over 20 and our speed has only Increased as we added more customers and more capacity.
The more customers we add, the more it allows us to expand our capacity and offer more bandwidth.
What do I need to know in order to set up a Camera System.
Using the service to provide a live camera feed that uploads to an offsite server 24 hours a day is not allowed.
Setting up a home camera system can be a challenging task, even though the manufacturers want you to believe it is easy. Aloha Broadband is designed to be very fast and stable, and because of this we will need to configure your account to have a Static Public IP address and open ports in our antenna. This is what we do on our end. Please see our pricing for static IP addresses on our Pricing page
You will also need to know a few things in order to set up your camera system.
If you have a wireless router, you will need to know how to configure your router's advanced setting. This includes being able to set you camera system's IP address to static. You will also need to determine which ports the camera will operate on, and be able to configure your router to forward your camera feed to these ports.
If you are not using a router, but a switch, you will need to be able to set the camera system to the static IP address of 192.168.3.50.
If you will not be using a router or are using one of our managed routers, you will not just need to know which ports the camera system operates with.
We do not configure routers or camera systems. If any of the above sounds confusing, we recommend that you hire a computer or security technician to ensure your camera installation is done correctly. If you need a recommendation for a technician in your area, please contact us
How to email pictures with WebMail.
If you are trying to email photos from Windows, it will ask you to use
Outlook Express. We recommend that you do not use or set up Outlook Express. Download and try a free program called Picasa.
This will allow you to email your photos through Gmail.
Are there risks involved with Wireless Signals?
We are in the process of writing a more detailed explanation of wireless signals and health, but for now please see the following articles.
NY Times article
EMF and Health
"The lower frequency forms of electromagnetic radiation, infrared, microwaves, and radio and TV signals, cannot break chemical bonds of any kind. The frequency of these forms is lower, sometimes much lower, than the frequency of molecular collisions in the cytoplasm. Therefore, they can do nothing but add to the random thermal motions of the molecules. In the brain, the flowing blood absorbs excess energy and carries it throughout the body, and then to the environment. The cornea and lens have little or no blood supply. They are, therefore, more susceptible to heating than other tissues. Don’t watch your popcorn pop in the microwave by placing your eyes close to the front window. There is no reason to believe that the microwaves from cell phones would cause any harm to your eyes." - Bernard Leikind