1. We will provide the absolute fastest Internet connection we can, given the terrain, trees and other obstructions which may be present in your area.
2. We cannot help you with your Router, Netflix, Xbox, Vonage or any other third-party services. You will need to contact those services directly for support with their systems. We just cannot be familiar with every device, service, system and functionality.
3. We hand off a single Cat5 Ethernet connection. We do not provide tech support for routers or other devices, unless you are on a managed router plan. If you have a router and have problems, please contact the tech support for the router manufacturer.
4. We always respond to your support requests as soon as possible. Sometimes it may take time to confirm the service call. Please be patient with us.
5. We cannot provide services such as anti-virus removal, spyware removal, PC tune-up or other related services. We recommend contacting a local computer repair shop.
We have 24/7 Live Phone support.
Just Call: (808) 929-7668 option “0″
Frequently Asked QuestionsFind out how we differ from everyone else!
The lines between what is your computer and what is your Television are starting to blur. Many of the new TVs have built in Streaming Apps, such as Youtube, Hulu Plus and Netflix. Many of the new Blu-Ray players and Gaming consoles also have streaming capabilities. You can also purchase a device that allows streaming to your TV, such as a Roku or Apple TV.
With each of these devices, you still have to subscribe to the streaming service. If you want to watch Netflix, they require a small monthly fee to access their entire library. The same applies to Hulu Plus.
There is no need to subscribe to a separate service on top of the other streaming services.
We highly recommend the new HTML5 Beta version of Youtube. We have found this greatly increases the quality of the video, while not using as much computer resources.
You may need to change your browser to Google Chrome until the other browsers fully support HTML5.
Even at our lowest plan speeds streaming video should be no problem.
Just make sure your computer hardware can handle it and you are not trying to watch your videos on the highest setting. We recommend 360p for Youtube and Hulu. You can see our other post on how to adjust your netflix quality. If you would like HD Quality you will need to upgrade to our Plus plan, if it is available in your area.
Setting up a home camera system can be a challenging task, even though the manufacturers want you to believe it is easy. Aloha Broadband is designed to be very fast and stable, and because of this we will need to configure your account to have a Static Public IP address and open ports in our antenna. This is what we do on our end. Please see our pricing for static IP addresses on our Pricing page.
You will also need to know a few things in order to set up your camera system.
If you have a wireless router, you will need to know how to configure your router's advanced setting. This includes being able to set you camera system's IP address to static. You will also need to determine which ports the camera will operate on, and be able to configure your router to forward your camera feed to these ports.
If you are not using a router, but a switch, you will need to be able to set the camera system to the static IP address of 192.168.3.50.
If you will not be using a router or are using one of our managed routers, you will not just need to know which ports the camera system operates with.
We do not configure routers or camera systems. If any of the above sounds confusing, we recommend that you hire a computer or security technician to ensure your camera installation is done correctly. If you need a recommendation for a technician in your area, please contact us.
NY Times article
EMF and Health
"The lower frequency forms of electromagnetic radiation, infrared, microwaves, and radio and TV signals, cannot break chemical bonds of any kind. The frequency of these forms is lower, sometimes much lower, than the frequency of molecular collisions in the cytoplasm. Therefore, they can do nothing but add to the random thermal motions of the molecules. In the brain, the flowing blood absorbs excess energy and carries it throughout the body, and then to the environment. The cornea and lens have little or no blood supply. They are, therefore, more susceptible to heating than other tissues. Don’t watch your popcorn pop in the microwave by placing your eyes close to the front window. There is no reason to believe that the microwaves from cell phones would cause any harm to your eyes." - Bernard Leikind
- A Virus or Spam does not reach your computer. Because you are reading your messages on another computer, you can delete the emails containing viruses, bad stuff, or spam without it ever touching YOUR computer. These companies also employ hundreds of software engineers focused on keeping your email safe. Microsoft Outlook in particular is famous for attracting viruses, causing problems and losing your email messages. This issue was recently mentioned in wired magazine: Email is still one of the biggest infection vectors, so be cautious and use a good web mail service like Gmail, which automatically scans your messages.
- Automatic Backup, because your emails are saved on a remote server they are backed up. If you have a computer crash you will not lose any of your saved emails or addresses.
- Read your email from any computer connected to the internet. Since your email is just a webpage away, you can use any computer, anywhere in the world to access them anytime.
- No tricky programs to configure. You do not have to worry about the correct email settings. You just log in and your email is there.
- You can stop wrestling with weird errors from Microsoft. You never have to view a weird error message from Microsoft with webmail.
- Saves disk space. Since all of your messages are safely stored on a remote server, they don't take up any space on your computer.
- Easy to find old emails. You can search through your messages for a word or phrase to help you quickly locate a name or phrase.